FAQ
SHIPPING & DELIVERY
Welcome to my website and on-line store! My collection is always being updated so be sure to
check back often. My hope is that you will find a piece of jewelry or art to complement your own unique spirit or that of someone else. I use a variety of high quality
natural gemstones, pearls, shells, glass, metals and leather
in carefully crafting my designs.
PAYMENT: I prefer all payments be made within 2 days through Wix or Paypal otherwise order(s) will be canceled. Items will be shipped after payment is received.
SHIPPING: Items are usually shipped within 1-3 days of payment receipt otherwise you will be notified. I will be happy to add insurance or upgrade shipment at an additional expense.
EASY RETURNS
I gladly accept returns and exchanges!
It is my goal to meet customer expectations so if you are dissatisfied with your purchase,
Please Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
MONEY BACK GUARANTEE
You will be refunded the price of the purchase minus shipping.
Because of the nature of these items, unless they arrive damaged or defective,
the following items can't be returned or exchanged:
-
Custom or personalized orders
-
Items on sale
Customer Satisfaction is my priority!
Therefore, if you are not totally happy with your purchase
for any reason, please contact me to discuss options!
TRACKING YOUR ORDER
We ship your purchase through USPS. Upon shipment you will receive a tracking number.
100% SECURE ORDERING
We accept payment from PayPal and credit cards thru Wix.com.
KgJewelryEtc never receives your credit card information.
PRIVACY POLICY
KgJewelryEtc complies with Wix.com privacy policy.